Returns & Refunds

30-day return requests

You may request a change-of-mind return within 30 days of receiving your item. Please contact us before sending anything back so we can provide instructions and the correct return destination.

Return eligibility

For a change-of-mind return, items must be unused, unwashed and in their original condition, with their original packaging, tags, accessories and proof of purchase. Products with a hygiene seal must have that seal intact.

Used, washed, altered or incomplete items are not eligible for a change-of-mind return. These conditions do not remove your rights if an item is faulty, damaged, incorrect or otherwise does not meet applicable consumer protections.

How to request a return

  1. Contact us with your order number, the item you wish to return and the reason for your request.
  2. Wait for the return instructions and confirmed return address. Do not use an address printed on the parcel unless we confirm it is the correct destination.
  3. Pack the item securely, include the requested order information and retain your proof of postage.

Return shipping costs

For a change-of-mind return, you are responsible for return shipping costs. Original delivery charges are not refunded for change-of-mind returns unless required by applicable law. If an item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution and any necessary return shipping without charging you for our error.

Refunds

We will review the returned item and notify you of the outcome. Approved refunds are issued to the original payment method. Your payment provider may need additional time to display the credit. If you have not received an expected refund, contact us with your order number.

Damaged, faulty or incorrect items

Check your order when it arrives and tell us about any issue as soon as reasonably possible. Stop using an item if you suspect it is unsafe. Photos and a description can help us assess the issue, but nothing in this policy limits your statutory rights or any remedy required by law.

Exchanges & cancellations

Contact us if you would like a different item or need to cancel an order. We will explain the available options. Cancellation may not be possible after dispatch; a shipped item can be considered under the return policy above. Availability of a replacement is not guaranteed.