Shipping Policy

Delivery options & charges

Available destinations, shipping methods and charges depend on the products in your order and your delivery address. Review the options and total at checkout before placing your order. If no shipping option is available for your address, please contact us before ordering.

Processing & delivery estimates

Processing and transit times vary by product, availability and destination. Refer to any timing information provided with the product or your order. If you need an item by a particular date or an estimate is not provided, contact us before you order.

Delivery estimates are not guarantees. If we cannot meet a stated shipping time, we will contact you with the available options, including agreeing to a revised shipping date or cancelling the unshipped order for a refund. This does not limit any rights you have under applicable law.

Order updates & tracking

Keep your order confirmation and use the contact details supplied at checkout for order enquiries. Where tracking is available, it will be included in your shipping update. Tracking information may take time to appear after a carrier receives a parcel.

Delivery address & order changes

Please check your delivery address before submitting an order. Contact us promptly if it needs to be changed. Changes may not be possible once an order has entered fulfilment or has shipped.

Delayed, missing or damaged parcels

If an order appears delayed or missing, or arrives damaged, contact us with your order number and a description of the issue. Please keep the packaging and any photos that may help us investigate. We will work with you to determine the appropriate next steps.